AI

The question isn't whether AI agents will mediate customer relationships. It's whether you'll have any visibility when they do.

This behavior appeared driven by empathy for users in difficult circumstances.

"The in-house teams are like about a year behind I’d say... most of them now are interested in like piloting the tools and checking them out, but change management across a lot of in-house teams [hasn't] happened." — Winston Weinberg, Co-Founder & CEO, Harvey

The governance of generative AI is currently anchored to a flawed assumption: that optimizing for statistical accuracy is the most effective way to mi…

I've written about how agents need supervision frameworks that match their autonomy level, how privacy law struggles when agents operate persisten…

AI generates contract provisions faster than you can review them. Creation isn't the bottleneck.

AI systems are no longer just responding to prompts—they're setting goals and executing actions.

Governance without narrative is just bureaucracy