Signals

The WEF and Capgemini framework tackles how to deploy AI agents that act independently without creating liability exposure you can't defend. When autonomous agents execute without human approval, your organization owns the outcome directly.

When an agent makes a bad decision—books the wrong vendor, approves an improper expense, shares sensitive information—who owns the outcome?

Based on Claude's estimates, these tasks would take on average about 90 minutes to complete without AI assistance, and Claude speeds up individual tasks by about 80%

The question isn't whether to accommodate agent-mediated commerce. It's whether your infrastructure can support it.

The question isn't whether AI agents will mediate customer relationships. It's whether you'll have any visibility when they do.

AI systems are no longer just responding to prompts—they're setting goals and executing actions.

AI moved from tool to actor. 2026 is when we build the accountability structures those actors require.

Seven lawsuits against OpenAI allege adult psychological harms from chatbot interactions, forcing courts to determine duty-of-care standards beyond child protections as states test universal notification requirements.